Advice and Guidance


Information, Advice and Guidance covers a range of activities, such as:

  • Providing information in a variety of formats – paper based, online, email or over the telephone
  • Offering advice, and signposting people to sources of further information and organisations that can provide help and support
  • Supporting people in their chosen path and producing individual action plans, with step-by-step instructions, to guide an individual to reach their goal.

What we offer?

The programmes we offer will help you to develop the skills and knowledge required to give Information, Advice and Guidance to individuals or groups. This may be a taught programme, or by assessment of a portfolio of evidence to support the achievement of an NVQ or an on-line programme where you complete the workbooks and assessments.

Adult Education can deliver IAG programmes at level 2, 3, 4 and 6.

What are the aims of the programme?

On completion of the programme you should:

  • Understand how to interact with clients and know the importance of effective communication skills;
  • Recognise how your own values and beliefs affect your role, and understand the need for confidentiality and impartiality when offering information, advice and guidance;
  • Be able to create action plans and understand how to develop your own interaction skills;
  • Know the difference between information, advice and guidance, and identify ways of meeting the needs of clients, recognising the boundaries of your own role;
  • Understand the importance of accurate record keeping;
  • Identify resources and media available to provide information, advice and guidance;
  • Understand how systems for information storage and retrieval operate;
  • Identify the difference between signposting and referral, and when it is appropriate to signpost or refer clients to other agencies;
  • Recognise and apply good practice when signposting or referring clients;
  • Monitor and evaluate client referrals;
  • Recognise the role of group work as well as factors that can influence effectiveness of group sessions;
  • Plan, conduct and evaluate information, advice and guidance sessions.

Employer support or work placement support

To complete this programme you are not required to be working in a formal advice and guidance role but if you are not, you must choose an organisation that you can use to produce the evidence, answer the activities and complete the assessments.

Ideally you should have the agreement of an organisation before embarking on this programme.

How do I know what level to achieve?

If you are primarily involved in providing information and some advice, then an NVQ level 2 or 3 Certificate or Award, or equivalent, is recommended. However, providing information naturally leads to requests for advice and so to ensure you are covered for the role of an NVQ level 3, or equivalent, is the preferred qualification for most organisations.

For anyone providing more advice and some guidance then an NVQ level 4, or equivalent, is preferred.

If you work, or intend to work, in primarily advice and guidance, then an NVQ level 4, or equivalent, is a minimum, but some organisations require an NVQ level 6, or equivalent.

When you register with us:

  • We will discuss with you which qualification route is most appropriate for you to ensure you can achieve
  • We will discuss which level is most appropriate to your job role or goals for the future

For further information please contact us or use our online course search and enrolment system.